Answers to your Questions
COMPANY INFORMATION
Who is Summit Creative Australia?
Summit Creative Australia (Pixel One Pty Ltd) is from the team behind popular photography brands in Australia including NiSi Filters, Sirui, Explorer, Lensball and Novoflex. We’re a team of keen photographers and and love creating great content.
Where are you located?
We are located in Sydney, Australia. Our office address is 20/7 Sefton Rd, Thornleigh, NSW. Every order ships from our warehouse in Sydney to all areas of Australia.
Can I visit you?
The best place to buy is at our online store and you can collect an order from our office rather than have it shipped if you are based in NSW. Please note this is a pickup point and office and not a full retail store.
What Are your Business Hours?
Our office hours are Monday to Friday 9 am to 5 pm (AEDT). We are closed on public holidays and weekends. The best way to contact us is to use the form on our Contact Us page.
SHIPPING INFORMATION
What Shipping Methods Are Available?
We currently provide shipping with Startrack (a subsidiary of Australia Post) to all areas of Australia.
Do You Ship Internationally?
We currently ship to Australia. Find out more about our shipping here.
How Long Will It Take To Get My Order?
Most orders placed before 2 pm on business days will be shipped on the same day. Depending on your location and the selected shipping option it will be 1-5 business days to receive your order. Selecting the Express Shipping option will offer the fastest option to most areas and will usually be delivered to most capital city metro areas in 1-2 business days.
How do I know if my order has shipped? Can I track it?
Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 2 business days, please let us know using the contact form on our Contact Us page. We will be happy to find out what exactly is going on with your order.
You can see your order status at anytime HERE.
PAYMENT INFORMATION
What Payment Methods Are Accepted?
We accept all major credit cards and PayPal using the PayPal network. You can pay with your credit card if you don’t have a PayPal account.
Is Buying On-Line Safe?
We use the PayPal network to process all payment transactions. PayPal offers purchase protection and well as industry-leading secure technology.
WARRANTY
Do you offer a warranty?
The Summit Creative Australia warranty covers material and manufacturing defects existing at the time of the purchase and during the first 5 years. The warranty only comes into force if the proof of purchase is shown. Summit Creative Australia will only provide a warranty for products purchased from The Summit Creative Australia Online store or its authorized, Resellers/Dealers.
The Summit Creative warranty does not cover normal wear and tear or deterioration as well as water or fire damage, loss, or theft. Please get in touch with us to proceed with your warranty claim.
Do you offer a warranty for eBay or Amazon Purchases?
Please be aware that you should only buy Summit Creative from one of our authorized resellers or from the official Summit Creative Australia eBay or Amazon stores. That way, you have the benefits of official Australian warranties and support.
ORDERS AND RETURNS
How do I place an Order?
Purchases can be made from our online store, a reseller or an authorised Amazon or eBay store. Please get in touch with us if you need further help in making a purchase.
Do I need an account to place an order?
Accounts are great as you can record your purchases from us over time. We also have an option to checkout as a guest if you prefer.
Who should I contact if I have any queries?
The fastest way to contact us is to use the contact form on the Contact Us page. Our business hours are Monday to Friday from 9 am to 5 pm and we will do our best to respond quickly during these hours.
I made a mistake. Can I change my order?
We strive to process orders as quickly as possible. We will try to accommodate any order change if possible. The quickest way to get in contact with us is by using the contact form on our Contact Us page. Please include your order number and let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we can make the changes.
How Do I Track My Order?
Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 2 business days, please let us know using the contact form on our Contact Us page. We will be happy to find out what exactly is going on with your order.
You can see your order status at anytime HERE.
How Can I Return a Product?
We do not accept returns for “incorrect choice” or “change of mind” so please choose your products carefully. In special cases, we may agree to exchange incorrectly ordered items that are still in brand new (sealed) condition including the packaging (If an exchange is approved a 10-20% restocking fee will apply). Any freight and insurance costs to return the item to us are at your expense. This includes the liability for any lost freight.
If your Summit Creative Product has a manufacturer defect in our one-year warranty period, we will, of course, repair or replace it for you at no cost.
WHY SHOP WITH SUMMIT CREATIVE AUSTRALIA?
Expert Advice
Summit Creative Australia is based in Sydney Australia. We are staffed by product experts that can support your order inquiries and answer your questions about our products and their advantages over competing brands. Our representatives are photographers who know and use Summit Creative.
Official Warranty and Support
Have peace of mind your purchase is fully covered by a local Australian warranty and you are dealing with the authorised distributor in the Australia.
Need Assistance?
Send us a message or call our office with any inquiries you have.